Shipping

If you are a new customer to Kings Lynn Model Shop, and have not ordered from us before goods can only be sent to the address the payment card is registered to. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider. If however, you are a repeat customer we can ship to an alternate address.

Postage, Packaging and Handling Charges

At present we are unable to calculate postal costs online for smaller UK mainland orders. Postage costs to Central Scotland, Scottish Highlands, Northern Ireland, Republic of Ireland, Guernsey and Jersey are based on Voumetric weight of 30Kgs and will incur extra costs if exceeded. If unsure of the postage please contact our internet Order Department on 0845 519 1311

Returns

Do not use express services to return items to us or we will be unable to refund you the full cost paid. If the item exceeds the level of compensation offered by the standard recorded delivery we will refund you if you choose to use a special delivery service.

Faulty Goods On Arrival

No items will be replaced or refunded without first receiving the goods back.

If goods are returned with any faults, they will be sent back to the supplier. We will wait for the suppliers decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given and the customer will be expected to pay the return postage of their original item and any additional costs incurred by Kings Lynn Model Shop.

Damaged/Faulty Goods

It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition.

If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Any claims in respect of damage, shortage or manufacturing faults must be made in writing to Kings Lynn Model Shop, Hereford Way, Hardwick Narrows, Kings Lynn, Norfolk, PE30 4JD or by telephone on 0845 5191311 within 3 days of receipt of merchandise and agreement must be reached before return of item.

Shipping and packaging charges for returning merchandise will not be borne by us, unless prior authorisation has been obtained. Any charges incurred by us may result in being billed back to sender unless other prior arrangements were made.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us on Tel: 0845 519 1311 immediately. Save all packaging material and paperwork, please do not throw anything away! On some occasions the couriers have asked to see any damaged packaging.

Incorrectly Sent Items

If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.

It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you with out the incorrectly sent item being returned to us. This is to protect ourselves and our customers from prices increases.

Order Processing

Additions To Orders

As we begin processing your order immediately after receiving it, it may not always be possible to amend or add to the order. Should you wish to add other items you will need to place a separate new order, and upon receipt of which we will endeavour to add it to your existing order if we are able to. This can only occur providing the original order has not already been processed. If you wish to cancel a recently placed order please telephone our web order team on  0845 519 1311. Our opening times are 10am to 5pm.

Postal Losses

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items.

Delivery Schedule

Most orders received by 12 noon are despatched the same day, however, delivery times can vary depending on stock availability and demand for our services. We always process orders as quick as is possible.

All parcels we despatch require a signature as proof of delivery. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible. Failure to do this will result in the parcel being returned to Kings Lynn Model Shop which will incur extra charges amounting to £12.00

Please allow 72 hours before contacting us to advise that an order has not been received. We will be able to supply a tracking number to ascertain the current delivery schedule. You can contact our web order team on  0845 519 1311