Shipping and Returns

Shipping

If you are a new customer to Kings Lynn Model Shop, and have not ordered from us before, goods can only be sent to the address the payment card is registered to for the first order. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider. If however, you are a repeat customer we can ship to an alternate address.

Postage, Packaging and Handling Charges

At present we use APC Couriers with a 2 hour slot delivery window. Postage prices vary from Free-£6.90 depending on size of items for England and Wales and Southern Scotlnd only and orders are usually Next Day.

Scottish Highlands and Islands, Northern Ireland and Isle of Wight
Prices vary depending on location and delivery times can be 2-5 days

PLEASE NOTE: WE DO NOT SHIP OUTSIDE OF THE UK

Faulty Returns

You must contact us for a RETURNS Number first, failure to do so will mean you returned parcel being rejected at your cost.

Do not use express services to return items to us or we will be unable to refund you the full cost paid. If Express/Special Delivery is used we will only refund upto the value of £10

Please note: No software returns will be accepted.

Faulty Goods On Arrival

No items will be replaced or refunded without first receiving the goods back for inspection.

If goods are returned with any faults, they will be sent back to the supplier. We will wait for the suppliers decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given and the customer will be expected to pay the return postage of their original item and any additional costs incurred by Kings Lynn Model Shop.

Damaged/Faulty Goods

It is the customers responsibility to carefully check that all merchandise received is undamaged and in good working condition. If your item apears damaged in any way, please do not build or use untill you have spoken with ourselves. By building or using your damged item, you are accepting the item as it is.

If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Any claims in respect of damage, shortage or manufacturing faults must be made in writing, email or telephone to Kings Lynn Model Shop, by 1pm the day after receipt of item and agreement must be reached before return of item.

Shipping and packaging charges for returning merchandise will not be borne by us, unless prior authorisation has been obtained. Any charges incurred by us may result in being billed back to sender unless other prior arrangements were made.

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us on Tel: 0845 519 1311 immediately. Save all packaging material and paperwork, please do not throw anything away! On some occasions the couriers have asked to see any damaged packaging. This must be done by 1pm the day after receipt of item.

Cancellation

You may exercise your right to cancel your order within 7 working days of receiving your order. If you do decide to cancel, you should put this in writing – either by e-mail, fax or letter. Goods are to be returned to our contact address at your own cost and risk. We shall refund you, within 30 days, the price you paid for any goods returned, PROVIDED THAT such goods are returned by you at your own cost and received by us in as new condition.

After 7 days Kings Lynn Model Shop may at their discrection take back a new unused item for credit or refund, Both of which are subject to 10% checking/restocking fee. This must be pre-arranged with the correct returns number. There will be no refund for any postages involved to or from customer.

It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you with out the incorrectly sent item being returned to us. This is to protect ourselves and our customers from prices increases.

Order Processing

Additions To Orders

As we begin processing your order immediately after receiving it, it may not always be possible to amend or add to the order. Should you wish to add other items you will need to place a separate new order, and upon receipt of which we will endeavour to add it to your existing order if we are able to. This can only occur providing the original order has not already been processed. If you wish to cancel a recently placed order please telephone our web order team on 0845 519 1311. Our opening times are 10am to 5pm.

Postal Losses

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items.

Delivery Schedule

Most orders received by 12 noon are despatched the same day, however, delivery times can vary depending on stock availability and demand for our services (Especially Christmas Time). We always process orders as quickly as is possible.

All parcels we despatch require a signature as proof of delivery. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible. Failure to do this will result in the parcel being returned to Kings Lynn Model Shop which will incur extra charges amounting to £12.00

Please allow 72 hours before contacting us to advise that an order has not been received. We will be able to supply a tracking number to ascertain the current delivery schedule. You can contact our web order team on 0845 519 1311. Please note although our standard postage is next working day delivery, it cannot be garaunteed as sometimes it is out of our hands when it is with the courier. If you wish to cancel when item has been collected by courier, no postage charges will be refunded.